🧾 Overview

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving issues, and providing accurate information via inbound calls and email channels. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

🎯 Key Responsibilities

Handle customer inquiries through inbound calls and email support
Identify customer needs and provide effective solutions
Educate customers on self-service tools and digital banking channels
Perform call-backs for transaction confirmations
Request and verify supporting documentation
Carry out KYC (Know Your Customer) procedures when required
Build and maintain strong customer relationships

✅ Requirements

Fluency in English and Mandarin (spoken and written)
Minimum education: SPM or equivalent and above
Willingness to work in 24/7 rotational shifts
Strong communication and interpersonal skills
Eagerness to learn and improve
Experience in banking or financial services is a plus (not mandatory)
Fresh graduates are encouraged to apply

🌟 Key Skills

Customer service & problem-solving
Effective communication
Stress management
Attention to detail (especially for KYC/compliance tasks)