Customer Service Representative – French (C2/Native)

📍 Location: Braga, Portugal
🏢 Work Model: Hybrid / On-site
📅 Start Date: January 8, 2026
🕒 Schedule:

• Monday to Friday

• Rotational shifts between 07:00 – 19:00

• Days off: Saturday & Sunday

About the Company

A leading Meal Card Company providing innovative employee benefit solutions, supporting businesses and employees through digital and flexible meal allowance services.

Role Overview

We are looking for a Customer Service Representative with C2/Native-level French to join our team in Braga. The role involves providing high-quality customer support to French-speaking clients, ensuring excellent service delivery and customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, and digital channels

• Provide accurate information regarding meal card services and benefits

• Resolve customer issues efficiently and professionally

• Ensure compliance with company procedures and quality standards

• Maintain clear and detailed records of customer interactions

Requirements

• French language proficiency: C2 / Native level (no accent) – mandatory

• Strong communication and problem-solving skills

• Customer-oriented mindset

• Ability to work in rotational shifts

• Candidates must already live in or around Braga or Aveiro

Additional Benefits:

• Meal allowance: 7.63 € per working day

• Health insurance from day 1 

• Position bonus for Braga: 20 € per month (12 months)