Polish and English Player Support Specialist

  • Wrocław, Poland
  • Full-Time
  • On-Site
  • 1,250-1,300 EUR / Month
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Job Description:

Languages: Polish + English

Model: Hybrid

Location: Sofia, Bulgaria

Start date: 1 December 2025

Overview

We are looking for a Player Support Specialist fluent in Polish and English to join our international customer experience team. The role focuses on delivering high-quality support to players through written communication, ensuring an exceptional user experience and maintaining a player-first approach.

Key Responsibilities

  • Provide written support via email to players regarding account issues, technical questions, billing, security, and general inquiries.

  • Investigate and escalate potential risks such as account compromise or fraudulent activity.

  • Deliver clear, empathetic, and player-focused responses while meeting quality KPIs.

  • Stay informed about platform updates, features, releases, and support protocols.

  • Collaborate with internal departments to resolve complex cases.

  • Maintain confidentiality, data protection standards, and internal guidelines.

Requirements

Essential

  • Fluency in Polish (C1/C2) and English (B2+)

  • Excellent written communication skills

  • A strong customer-centric attitude

  • Ability to work rotational shifts (08:0000:00, MondaySunday)

  • Ability to work on-site during training and in a hybrid model after the onboarding period

  • Problem-solving mindset and attention to detail

Preferred

  • Previous experience in customer or player support

  • Interest in online entertainment environments

Contract & Training

  • Permanent contract

  • 40 hours per week (8 hours/day, 5 days/week)

  • Hybrid work model

  • Training: 5 weeks on-site

  • Work-from-home eligibility: after 2 months

Benefits & Allowances

  • 300 BGN/month rental allowance

  • 150 BGN flight reimbursement on arrival or with first salary

  • Real estate administrative assistance provided