Croatian Customer Support Advisor

  • Berlin, Germany
  • Full-Time
  • On-Site
  • 1,200-1,250 EUR / Month
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Job Description:


Industry: Booking / Travel Services
Location: Athens, Greece - Relocation needed!
Work Model: On-site (remote possible after onboarding, based on performance)
Start Date: 20 March 2026
Open Positions: 5

Role Overview

We are looking for Croatian-speaking Customer Support Advisors to join an international Booking project in Athens. The role focuses on providing high-quality customer support while ensuring accuracy, professionalism, and customer satisfaction in a fast-paced environment.

After an initial on-site period of 9 weeks, remote work may be considered depending on individual performance and readiness.

Key Responsibilities

  • Provide customer support in Croatian and English

  • Assist customers with booking-related inquiries and service requests

  • Handle questions, updates, and general support through approved channels

  • Ensure accurate documentation of customer interactions

  • Follow internal procedures, quality standards, and service guidelines

  • Deliver a professional and customer-oriented experience

Requirements

  • Fluent Croatian – written and spoken

  • Good command of English for internal communication

  • Strong communication and problem-solving skills

  • Customer-focused mindset and attention to detail

  • Ability to work in a structured, fast-paced environment

  • Flexibility to work rotating shifts, including weekends

  • Basic computer skills and ability to navigate multiple systems

  • Previous customer service experience is an advantage

Work Schedule

  • Monday to Sunday, shifts between 08:00 and 19:00

  • 40 hours per week (8 hours per day / 5 days per week)

  • Rotating schedule

Salary & Compensation

  • Attractive salary

  • 14 salaries per year:

    • 12 monthly salaries

    • 1 salary at Easter

    • 1 salary split between Summer and Christmas

Benefits

  • Private Health & Life Insurance

  • Performance bonus (based on project criteria)

  • 25 days of annual leave

  • Meal voucher: €50 per month (all projects)

Contract Type

  • Permanent contract

Relocation Information

  • Candidates must be in Athens at least 7 days before the start date to complete hiring documentation

  • 3 weeks of hotel accommodation close to the office provided

  • Up to €300 gross relocation support (paid with the first salary)

  • Legal support with hiring documentation