Location: Lisbon, Portugal (On-site)

Start Date: 30 April 2026

Work Schedule:

- 24/7 operation, Monday to Sunday (rotative shifts)

- Rotational Shifts:

* 07:00 – 16:00

* 14:00 – 23:00

* 22:30 – 07:30

- Days Off: 2 rotational days per week

Responsibilities:

- Review and moderate user-generated content to ensure compliance with community guidelines and local market standards.

- Apply rational decision-making and strong communication skills to handle sensitive content.

- Provide empathetic and professional responses to customer inquiries.

- Manage high-volume queues, especially during promotional seasons.

- Collaborate with colleagues and escalate complex cases when necessary.

- Maintain accurate records and uphold platform integrity.

Requirements:

- Fluency in German and English (verbal and written).

- Strong moderation skills with local market expertise.

- Excellent communication and customer service abilities.

- Ability to cope with workload peaks and rotational shifts.

- Understanding of e-commerce and online platforms.

- Empathy, reliability, and rational decision-making skills.

Compensation & Benefits:

Competitive salary +  Monthly Bonuses 

- Relocation Support:

* From outside Portugal: shared accommodation

* Inside Portugal: Relocation support available