📍 Location

Georgetown, Penang – Pulau Pinang

💼 Employment Type

Full-time | Customer Service / HR Operations | Office Hours (approx. 8:00 AM – 5:00 PM)

🧾 Overview

We are seeking a detail-oriented People Operations Specialist to support HR processes and employee-related inquiries. In this role, you will ensure accuracy in data administration, manage HR documentation, and provide support through multiple communication channels including live chat, email, and calls.

🎯 Key Responsibilities

• Manage and maintain employee data with high accuracy and confidentiality
• Handle HR-related cases using CRM systems (e.g., ServiceNow)
• Coordinate and process HR documentation in compliance with company policies
• Provide support via live chat, email, and phone
• Collaborate with cross-functional teams to improve workflows
• Assist with HR operations and employee support tasks
• Anticipate issues and remain calm under pressure
• Ensure adherence to SLA (Service Level Agreements)

✅ Requirements

• Fluency in English and Mandarin (C1 level or above)
• Minimum 1–2 years of experience in BPO, customer service, or HR support
• Experience in data administration and document management
• Strong written and verbal communication skills
• Familiarity with HR Shared Services is an advantage
• Experience with tools like ServiceNow is a plus

🌟 Preferred Skills

• Multilingual abilities (e.g., Spanish, Italian, French, German, Vietnamese, Korean, Japanese, Chinese, Brazilian Portuguese)
• Strong attention to detail
• Organizational and time-management skills
• Ability to work in a structured, process-driven environment