Location

Lisbon, Portugal (On-site)

Start Date

21 May 2026

Contract

Fixed-term contract

Working Schedule

Initial phase:

• Monday to Sunday: 07:00 – 19:00
• 2 shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00
• 2 rotational days off

Future schedule (to be confirmed):

• 24/7 rotational shifts (Monday to Sunday)
• 2 rotational days off

Role Overview

You will support customers and advertisers within a global digital platform, ensuring high-quality service and contributing to performance optimization in a dynamic, data-driven environment.

Key Responsibilities

• Provide customer support via phone, email, and digital channels
• Assist clients with platform-related inquiries and campaign performance
• Analyze and monitor KPIs to improve customer outcomes
• Support digital marketing campaigns and performance optimization
• Ensure a high level of customer satisfaction
• Follow internal procedures and quality standards

Requirements

• Italian (C1/C2) – mandatory
• English (B2+) – required
• Degree in Marketing or related field
• Experience in Digital Marketing
• Experience in paid campaign management (mandatory)
• Strong understanding of KPIs and Marketing Analytics
• Previous experience in a Contact Centre / AdTech environment
• Familiarity with social media platforms and digital advertising
• Strong customer service mindset
• Ability to work independently and in a team

Compensation & Benefits

• Base salary:competitive
• Complexity bonus: €50 x11 months
• Meal allowance: €7.63 per working day
• Health insurance from day 1